Need to Know
Frequently Asked Questions
Everything guests ask about monitoring, loyalty benefits, and concierge coverage.
How does RateDrop work?
Add your flexible Accor reservation once and RateDrop starts checking eligible inventories, member-only rates, and promotional deals. Free members get weekly checks; paid tiers add daily priority monitoring. When we find a lower price or better inclusion, we help secure the new option, Accor emails the updated confirmation, and we follow up so the saving is clear.
Do I need flexible bookings for RateDrop to work?
Yes. We can only move you to a better deal when your rate allows changes. When booking direct with Accor, aim for flexible or semi-flexible fares. If a prepaid offer is unavoidable, add a note in RateDrop and the concierge desk can suggest backup options or timing.
Do I still earn status credits, reward points, and benefits?
Yes. Every rebooking is made under your existing Accor Live Limitless profile. Your status credits, points, and on-property perks stay intact—and in many cases we unlock extra benefits at a lower price. We’ll highlight any upgrades or inclusions in the RateDrop email.
What details do you need to monitor a booking?
We collect your contact details, Accor membership number, and the core booking data (hotel, dates, confirmation number, price) so we can manage rebooking decisions on your behalf. The information is stored securely and only the concierge team can access it. Once your profile is complete you’re upgraded to Silver Tier, which lets you monitor up to three bookings with weekly checks. Concierge plans increase limits, daily priority, and support.
What’s the difference between Free and Concierge plans?
RateDrop Free includes up to three weekly monitored stays and Unlimited RateDrops, meaning unlimited eligible rebookings when drops appear. Concierge members get higher booking limits, daily priority checks, and dedicated concierge help for loyalty strategy.
How do I unlock RateDrop Free?
RateDrop Free is designed for guests who book directly with Accor. Create your RateDrop account, complete your profile, and when you want us to handle the reservation use the concierge request form. We’ll confirm the booking with Accor, activate monitoring, and you keep every benefit.
Is Unlimited RateDrops permanent?
Yes. We introduced Unlimited RateDrops as a promotion, but due to the overwhelming excitement and positive response from members, it is now here to stay across every tier.
How often do you check for better rates?
RateDrop Free checks active bookings weekly. Paid concierge tiers add daily priority monitoring, larger booking limits, and direct support when a better rate needs action.
Is there a minimum saving before you rebook?
We typically trigger a RateDrop when the new price is at least 2% lower or adds meaningful inclusions. For Concierge members we’ll confirm any change you care about, even if the amount is smaller.
Can you handle multi-room or multi-night itineraries?
Yes. Add each confirmation to your dashboard, include the room count, and note any linking preferences in the booking notes. Multi-room entry support is on the way, and we already review connected stays together so nothing gets split.
What if I booked through a corporate or agent rate?
We can monitor most direct Accor and corporate codes. Save your negotiated codes (HERA, Accor Preferred, etc.) in your profile and mention any agent or special arrangements in the booking notes so we can compare like-for-like pricing.
How do cancellations or changes work after a RateDrop?
We only move you onto flexible or equivalent cancellation terms. If the new rate is stricter, we’ll confirm with you before proceeding so you’re always comfortable with the change.
Can I remove my bookings or data?
Absolutely. Delete a booking from your dashboard or email the concierge and we’ll remove monitoring data immediately. We can also wipe your entire account on request.
Need More Help?
Talk directly with the concierge team and we’ll walk through your booking strategy.